Privacy Policy (GDPR)

Data controller: Arendshof Beheer CommV, Professor Van den Wildenberglaan 1, 2100 Antwerp (Deurne), Belgium, company no. BE 0846.390.920. Contact: info@arendshof.be.

Booking: We process your name, email address, phone number, stay dates, room choice, number of guests, breakfast choice and payment status. This is necessary to perform your booking (contract). We keep your booking data for 7 years after your stay, as accounting law requires.

Emails to us: Messages you send to info@arendshof.be are only used to reply to you.

Statutory guest register: Belgian law (Act of 1 March 2007, art. 141-146) requires us to register every guest with surname and first name, place and date of birth, nationality and the number of their identity document, plus the names of accompanying minor children. We keep this data for 7 years after your departure and only hand it to the police upon their request. To verify the data, we ask for a photo of your identity document. We delete that photo as soon as it has been checked, and no later than 14 days after your departure.

Camera surveillance: One outdoor camera films the parking area and the entrance of the estate, to protect people and property (legitimate interest, in line with the Belgian Camera Act). There are no cameras in the rooms or any other indoor spaces. Only Arendshof Beheer CommV views the footage; we only share it with the police or the courts when necessary. Footage is kept for no longer than one month, unless it is needed as evidence of a crime, damage or nuisance.

Service providers receiving data: Mollie (online payment), Vercel (website hosting; servers in Frankfurt), Neon (database holding your booking and the guest register; servers in Frankfurt), Resend (sending our emails; servers in Ireland), ImprovMX (forwarding emails sent to info@arendshof.be) and Google (our mailbox). Once our self check-in is live, also TTLock (creating your door code); if we send text messages, also Twilio. They process your data only on our behalf. Some of these companies are based outside the European Economic Area, including in the United States; such transfers take place with appropriate safeguards, such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses. With Booking.com and Airbnb we only exchange which dates are occupied, without any personal data.

We do not use your data for marketing without your explicit consent and we never sell it.

Security: to prevent abuse of the booking form and the admin page, we count the number of attempts per visitor. For this we keep your IP address only in an encrypted, unreadable form, for at most 1 day (legitimate interest).

Cookies and visitor numbers: We do not use cookies. We anonymously count how often each page is viewed, which buttons are clicked (such as call, WhatsApp or reserve) and which website visitors come from (only the name of that website). We only keep daily totals of this, for 25 months, without an IP address or any other data that could identify you (legitimate interest: improving our website). In your browser we only store, while you pay, your payment number.

Your rights: You have the right to access, rectification, erasure, restriction of processing, data portability and objection, within the limits of our legal retention obligations. Contact us at info@arendshof.be. You may also lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).